Battery dead on arrival- second one with this problem


Hi, my charger glowed green straight out of the box as soon as I plugged it in but when I inserted the battery in the MekaMon nothing happened. I tried charging it even though it was green and also the battery fix described in the help but neither worked. The Mekamons serial number is 0001022A1C3598. This is the second MekaMon I bought with this problem- I returned the first but I’d really just like a working robot. I tried to email support but the email was returned.